D.O.A. (Dead On Arrival) Policy
Here at TNVC, we take all possible steps to insure the products you receive are complete and in working condition. Products from the factory are checked to make sure all components are present and we check all Image Intensifiers and Thermal units to make sure they are performing to our high standards before shipping. However, if the product should arrive D.O.A., the customer must report it to us within seventy two (72) hours of receipt and we will gladly expedite an exchange of the product if the following conditions are met:
- The product was not modified or disassembled in any way as to void the factory warranty.
- The customer contacted us in a timely fashion and was issued a Return Merchandise Authorization (RMA) number.
Please keep in mind: We cannot accept physically damaged product. If the packaging is reasonably damaged (enough to believe the product inside suffered damage as well), do not accept delivery from the carrier. If delivery was accepted, and the product was damaged, TNVC should be notified within forty eight (48) hours of receipt, at which point we will assist the customer in contacting the carrier and invoking the insurance policy.
Each incident will be handled on a case by case basis. TNVC will take all necessary and rational steps to correct the problem in dealing with D.O.A. products.
- No return shipments will be accepted by TNVC without an RMA
It is under the full discretion of TNVC to allow or deny refunds which fall outside the scope of this policy.
The customer has fifteen (15) days after product purchase to request a refund. All products falling outside the D.O.A. policy are subject to a 15% restocking fee. This fee is charged because all return units are sent back to the factory for inspection, recalibration, refurbishment, and repackaging. We advise customers to purchase products from TNVC with care and consult a TNVC agent for guidance on the application or capability of a product.
Shipping costs are not refundable.
Each refund will be treated on a case by case basis depending on circumstances. Refunds much be reported to TNVC by contact along with the invoice number and contact information.